Specialist motor insurer ERS has decided to appoint National Windscreens as our approved glass supplier with effect from Jan 1st 2015.
National Windscreens will commence receiving calls on the ERS Glassline, as included in our policy documentation, with effect from 1st January.
Outgoing supplier Autoglass will continue to service all glass claims up to the 31st December.
National Windscreens are well known in the market and have been trading for over 30 years. Their specialism in non-standard glass provision is unrivalled and we feel they are a natural fit for ERS’ broad book of business.
The decision has also been made in response to broker feedback. A key reason National Windscreens won the contract was that it was able to demonstrate a market leading response time and service proposition. Both are absolutely vital for our customers, especially where working vehicles being off the road can cost policyholders’ time and money.
National Windscreens Commercial Director Pete Marsden, said: “We very much look forward to working with ERS and we’re very pleased that we were seen as the natural fit to manage the glass claims from 2015 onwards.
“We recognise that brokers are at the core of the ERS business and we eagerly await the opportunity to build on our existing relationships with many of them and deliver an enhanced customer experience.”
ERS Commercial Manager Rob Harper, who led the tender, expressed his excitement at the new deal: “We’re very confident that we’ve selected the right partner for ERS and our customers. Their blend of a customer centric approach and service delivery, coupled with an industry renowned knowledge and understanding of non-standard glass will allow National Windscreens to meet the everyday demands associated with our broad book of business.
“What’s of equal importance to me is that we have listened to our broking partners and used real life experiences and feedback as part of the overall evaluation, helping us to reach the right decision for ERS, our Brokers and our policyholders.”
ENDS
For more information please contact:
Liz McMahon
ERS PR & Communications Manager
0770 4542318
Liz.mcmahon@ers.com
